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For today’s enterprises, technology has become a vital enabler. It plays a critical role in promoting optimization and efficiency in today’s world, in both the public and private sectors. Governments and public-sectors have embraced niche technologies to drive innovation and transformation in their countries. Adoption of new technologies is considered as an investment in the country’s ability to remain competitive in an ever-changing global economy.

The use of cutting-edge technology like blockchain, artificial intelligence, robots, augmented reality, and machine learning has aided in the public sector’s long-term growth. This ongoing pursuit of excellence through automation and service digitization has resulted in tremendous social, economic, technological, and environmental benefits.

The following are some of the technologies that the government of India and the public sector have quickly adopted to help with the Digital Economy:

Analytics and Artificial Intelligence:

Citizens’ data and behavior can be harnessed by governments and public utilities based on contacts with agencies and digital platforms. The data acquired in this way can be processed using AI and analytics tools. Citizens can benefit from the intelligence gathered by receiving individualized public services, gaining actionable insights, and predicting future trends.


Blockchain’s promise has been acknowledged by businesses and governments all around the world. More than forty countries have taken steps to integrate blockchain technology into their economies and create a robust and comprehensive blockchain ecosystem. In comparison to previous versions of the blockchain, Blockchain 3.0 delivers interoperability, scalability, and security. More than half of India’s states have started blockchain projects (in the pilot stage) to improve customer service.


The Smart City category is one of IoT’s most important government applications. IoT solutions entail a large-scale deployment of IoT sensors across the city, delivering real-time data on municipal happenings; a centralized system analyzes the data and improves city governance decision-making. Smart parking, Intelligent Transportation Systems, Smart Grids, Water & Waste Management, Smart Urban Lighting, Smart City Maintenance, and Digital Signage are some of the important features of the smart city as described in India’s IoT policy.

Virtualization and Cloud Computing:

Cloud computing has drastically changed how IT is consumed and managed, resulting in increased and improved cost efficiency, faster time-to-market, and more scalability of on-demand applications. Virtualization (NFV and SDN) has been a major driver of cloud adoption across all industries. Even small to larger public sector enterprises in local areas have used Cloud Computing to promote innovation in ways that would not have been possible if they relied solely on their own resources.

Surveillance and location intelligence

Both the government and public sector organizations have used surveillance tools to track the mobility of their employees in the wake of the COVID-19 pandemic. Cellphones are crucial in the fight against the coronavirus’s spread. The Aarogya Setu app for contact-tracing was launched by the Indian government on April 6.

Geo-fencing technology is also being used by state governments and public utilities to enforce quarantine for those who are suspected of being infected. It aids in the creation of a virtual geographic boundary by informing authorities when a certain mobile device departs a designated area.

Digital Twins: Merging the Real and the Virtual

PSUs are set to innovate and revolutionize how they execute predictive maintenance of products and machines within their production units, thanks to digital twins. Digital twin use cases are being pioneered globally in sectors with capital-intensive assets and processes, such as energy, utilities, and manufacturing.

They can also help with supply chain, distribution, and fulfillment operations optimization. Unilever, the FMCG behemoth, has begun a digital twin project to develop virtual models of dozens of its plants in the private sector.

India’s rapid digitization has been aided significantly by the public sector. To improve efficiency and productivity in government and public-sector organizations, digital technology can add considerable value in areas such as online transactions, government subsidy transfers, and procurement. Governments at all levels can accelerate digitization by partnering with the private sector and putting technology at the heart of their operations.


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